Returns Policy

We constantly ensure that the products we sell are of the highest quality. However if, for any reason, you wish to return your purchase, we will refund or exchange items that are sent back to us within7 days (Malaysia), 14 days (International) of you receiving them together with the return form. Returned items must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging. Shipping costs will not be refunded. For all returns, the cost of shipping will be borne by the buyer. If the products has been used or damaged by the customer, there will not be any refund. The Baby Store Malaysia will also not be responsible if your shipment is lost during the return transit.

 
Once we have checked and confirm the products, customer will received their refund within 3 working days after the confirmation. In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, and colour subject to our stock availability. All exchange enquiries can be made by contactingsales@thebabystore.com.my with ‘EXCHANGE’ in your subject heading or calling +6011390091997. Exchanged items can only be dispatched after the returned goods have been received.
 
Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you. The Baby Store Malaysia reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.
 
Please return your purchase to the following address:
The Baby Store Malaysia
A-13-14, Pangsapuri Alam Prima, Jalan Budiman 22/3,
Seksyen 22, 40300 Shah Alam,
Selangor Darul Ehsan,
Malaysia


Please contact us at sales@thebabystore.com.my or +60193320722 if you have any questions or doubts.